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FAQs
1. What is the difference between the trial version and full version
of Ultimate Image Recovery?
The Ultimate Image Recovery trial version has
all the functions of UIR full version. The only difference is, in the full version,
you can view and save all recovered images without the watermark, in the trial
version you can only view and save the first recovered image in full size without
the watermark, the remaining images will have a watermark.
2. What kind of media does UIR support?
As long as the media card is recognized as a
removable disk by your computer, UIR can work with it. It can be any type of media card.
3. I have seen the thumbnails recovered, does it mean I have my full size images back?
Even if you can view the thumbnail, it does not mean the full
image has been recoverd. The full-size image is a large file. The thumbnail image which is a
smaller file. UIR allows you to view the full-size image in the trial version. You will be able
to review the full size recovered images before you buy the full version.
4. I have purchased the license key, how can I remove the watermark?
After you have entered the key code successfully, you will need
to rerun the recovery process against the media card and save the pictures with no watermark. If
you saved the back-up file at the end of the recovery process when you used the trial version
(which is the snapshot of the content on your media card to be recovered) you may use the third
option "Recovery from back-up" to recover your pictures from the back up file. You can get the
step-by-step instruction at http://www.ultimateimagerecovery.com/support_recovery2.asp
5. If I have taken new photos on the card, can I find the photos I previously deleted?
If the media card has been overwritten, the chance to recover
the lost photos is slim. However, you can try to recover your image by downloading the Ultimate
Image Recovery free trial version. You can also view the full size photos by double clicking the
thumbnail to ensure that the whole photo is recovered, not the thumbnail only.
6. The status of the card is "Not Ready", what does this mean?
The card may be in “not ready” status because of one or more of
the following reasons:
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The card was inserted incorrectly. - Make sure the card is inserted properly.
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A bad connection between the card reader or the digital camera and the
computer. – Try another card to see if it is working.
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The card has been damaged so badly that the computer can’t recognize it. – The
chance to recover your images from the card will be slim.
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